Optimized Communication and Seamless Integration with CommPeak & vTiger CRM
CommPeak provides advanced VoIP and contact center solutions for high-volume sales and retention teams. Its full potential is unlocked when calls are tied directly to your CRM data.
We integrate CommPeak with vTiger CRM so agents dial, log and follow up from one place, and managers see the complete picture of every customer conversation.
CommPeak provides VoIP, dialer and contact center solutions for sales and support teams around the world. With vTiger integration, every call becomes part of the customer history and managers get clear visibility into team performance.
What We Deliver
Click-to-Call from CRM
Call any record via CommPeak without switching applications.
Automatic Call Records
Call logs, durations and outcomes are saved to the right CRM record.
Recording Playback
Review CommPeak call recordings directly inside vTiger CRM.
Inbound Screen Pop
Display the customer record automatically when a call comes in.
Agent & Extension Mapping
Link CommPeak extensions to CRM users for accurate reporting.
Call Performance Reports
Measure call volume, talk time and outcomes per agent and team.
How It Works
Connect CommPeak
We configure your CommPeak credentials and map agents to CRM users.
One-Click Dialing
Agents dial from any phone field in vTiger without copying numbers.
Call Logging & Recordings
Status, duration and recording links are stored automatically.
Reporting
Dashboards show calls per agent, connection rates and outcomes.
Real-World Use Cases
International Sales Teams
Agents call leads in different countries through CommPeak, with every call logged against the lead.
Lead Qualification
Qualification agents call new leads, record outcomes and pass qualified leads to closers in the CRM.
Dispute Resolution
When a client disputes an agreement, the manager finds the exact call recording on the client record.
Why Choose Xirgosoft
- Faster, better-informed customer conversations
- No manual logging for busy sales and retention teams
- Stronger quality control with recordings
- Data-driven management of call center performance
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Can calls be made to international numbers?
Yes, calling is handled by CommPeak according to your account and routes; the CRM simply triggers and logs the calls.
Can we mask numbers for agents?
Yes. Phone numbers can be hidden while still allowing one-click dialing.
Will this slow down our CRM?
No. Call events are processed in the background and do not affect normal CRM usage.
Can we track who called which lead?
Yes. Every call is logged with the agent, time, duration and outcome.
Let's integrate CommPeak with your vTiger CRM.
Talk to our experts today for a free consultation and quote.