Self-Hosted Telephony Connected Directly to Your CRM
Asterisk and FreePBX give businesses full control over their phone system without per-seat cloud telephony fees. Connecting them to your CRM turns every call into useful customer data.
Xirgosoft integrates Asterisk and FreePBX with vTiger CRM for click-to-call, incoming call pop-ups, automatic call logging and recordings linked to customer records.
We connect vTiger to Asterisk through the Asterisk Manager Interface (AMI), the standard way to monitor and control calls in real time. This works with FreePBX, Issabel and most Asterisk-based systems.
What We Deliver
Click-to-Call
Dial any CRM phone number with a single click.
Incoming Call Pop-Ups
See the caller record instantly when the phone rings.
Automatic Call Logging
Every inbound and outbound call recorded in the CRM.
Call Recordings
Listen to recordings directly from customer records.
Extension Mapping
Map PBX extensions to CRM users and teams.
Call Reports
Analyze call volume, duration and agent performance.
How It Works
Configure AMI Access
We create a secure AMI user on your PBX with limited permissions.
Map Extensions to Users
Each vTiger user is linked to their PBX extension.
Real-Time Call Events
Ringing, answered and hang-up events are captured live by the CRM.
Log & Record
Calls and recording links are saved to the matched records.
Real-World Use Cases
Caller Identification
When a customer calls, the agent's screen shows a pop-up with the customer name and open tickets before they answer.
Outbound Sales Calls
Reps click a number in vTiger; their desk phone rings first, then connects to the customer.
Missed Call Recovery
Missed calls create follow-up tasks automatically so no inquiry is forgotten.
Why Choose Xirgosoft
- Full control over your own telephony system
- Lower calling costs than many cloud platforms
- Complete call history on every customer
- Faster, better-informed conversations
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Which Asterisk versions are supported?
We work with modern Asterisk and FreePBX versions and check compatibility during discovery.
Is the PBX exposed to the internet?
No. We secure AMI access with firewall rules, restricted IPs and limited permissions.
Can call recordings be played in the CRM?
Yes. Recordings stored on the PBX can be streamed securely from the call record.
We already have a PBX. Do we need a new one?
No. We integrate with your existing PBX.
Connect your Asterisk/FreePBX system to vTiger CRM.
Talk to our experts today for a free consultation and quote.