Seamless Communication and Smarter Workflows with Twilio & vTiger CRM
Twilio is one of the world's most flexible communication platforms for voice, SMS and messaging. Combined with vTiger CRM, it gives your team powerful, programmable communication inside the tools they already use.
Xirgosoft builds custom Twilio integrations for vTiger CRM — from browser calling and call logging to SMS campaigns and automated notifications.
Twilio is a leading cloud communications platform for voice and SMS. Because it is fully programmable, we can tailor call flows, SMS notifications and routing to match exactly how your business works.
What We Deliver
Browser & Click-to-Call
Make and receive Twilio calls directly from vTiger CRM.
Two-Way SMS
Send and receive SMS from contact records with full conversation history.
Automated Notifications
Trigger SMS or calls from CRM workflows, such as reminders and alerts.
Call Logging & Recording
Every call is logged and recordings are linked to the record.
Number Management
Use local or toll-free Twilio numbers across teams and regions.
Usage Insights
Track call and messaging activity and costs by user and campaign.
How It Works
Set Up Twilio Numbers
We configure your Twilio numbers and connect them securely to vTiger.
Calls & SMS from CRM
Users call or text customers directly from CRM records.
Inbound Routing
Incoming calls and messages are matched to records and routed to the right user.
Automated Messaging
Workflows send SMS reminders, confirmations and alerts automatically.
Real-World Use Cases
Appointment Reminders
Customers receive automatic SMS reminders before scheduled appointments, reducing no-shows.
Inbound Lead Calls
A call from a new number creates a lead and alerts the sales team immediately.
Two-Way SMS Support
Customers reply to SMS messages and the conversation is saved on their contact record.
Why Choose Xirgosoft
- Voice and SMS inside your CRM workflow
- Automated customer communication at scale
- Flexible, cost-effective global calling
- Complete communication history on every record
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Do we need our own Twilio account?
Yes. You own the Twilio account and numbers, which gives you full control over usage and billing.
Can we send bulk SMS?
Yes, subject to Twilio policies and local regulations. We can set up campaign messaging with opt-out handling.
Are call recordings supported?
Yes. Twilio can record calls, and the recording links are attached to CRM records.
Can calls be made from the browser?
Yes. Using Twilio Voice SDK, agents can call directly from the browser without a desk phone.
Ready to add Twilio calling and SMS to your CRM?
Talk to our experts today for a free consultation and quote.