Instant Messaging and Seamless Customer Sync with Telegram
Telegram is a fast, secure messaging platform widely used for customer communication, communities and notifications.
We connect Telegram with vTiger CRM so your team can message customers, receive leads and send automated updates while every conversation stays linked to the right record.
Telegram's Bot API makes it straightforward to build automated customer interactions and internal alerts, and it is especially popular in Europe, the Middle East and Asia.
What We Deliver
Two-Way Messaging
Chat with customers on Telegram directly from the CRM.
Telegram Bots
Automate FAQs, lead capture and status updates with bots.
Conversation Logging
Store every message in the customer timeline.
Instant Notifications
Alert your team on Telegram about new leads and tickets.
Group & Channel Updates
Broadcast announcements to customer groups.
Lead Creation
Turn new Telegram contacts into CRM leads automatically.
How It Works
Create a Telegram Bot
We create and configure your business bot through Telegram's BotFather.
Connect to vTiger
Messages are linked to CRM contacts and leads via webhooks.
Set Up Automations
Notifications, replies and lead capture flows are configured.
Team Alerts
Internal groups receive real-time CRM notifications.
Real-World Use Cases
Customer Support via Telegram
Customers message your bot; agents reply from the CRM and the history stays on the contact.
Sales Alerts for Managers
Managers receive a Telegram message whenever a high-value deal is won or lost.
Lead Capture from Channels
Followers of your Telegram channel can request information, creating leads automatically.
Why Choose Xirgosoft
- Reach customers on a fast, popular channel
- Never lose a Telegram conversation
- Instant team alerts for faster response
- Automated engagement with Telegram bots
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Does Telegram charge for bots?
No. The Telegram Bot API is free to use.
Can customers start conversations?
Yes. Customers start a chat with your bot, and from then on you can reply and send updates.
Can we send broadcast messages?
Yes, to users who have started your bot or through your Telegram channel, within Telegram's limits.
Can the team get CRM alerts in a group?
Yes. Alerts can be posted to private Telegram groups for each team.
Connect Telegram with your vTiger CRM today.
Talk to our experts today for a free consultation and quote.