Browser-Based Calling Without Desk Phones or Extra Software
WebRTC allows agents to make and receive calls directly in the browser — no desk phones, softphone installs or complex setup required.
We build WebRTC calling into vTiger CRM so your team can call customers from any record, with call logging, recordings and notes captured automatically.
WebRTC is an open standard built into modern browsers such as Chrome, Edge and Firefox. Combined with your SIP provider or PBX, it turns the CRM into a complete calling workstation.
What We Deliver
In-Browser Dialer
Make and receive calls directly inside the CRM.
No Hardware Needed
Agents only need a headset and a browser.
Automatic Logging
Calls, durations and outcomes saved to records.
Call Recording
Securely record and replay customer calls.
Remote-Ready
Ideal for remote and distributed call teams.
SIP Provider Support
Works with your existing SIP trunk or PBX.
How It Works
Connect Your SIP Provider
We connect the browser dialer to your PBX or SIP trunk over secure WebSockets.
Embed the Dialer
A softphone panel is added inside vTiger.
Call & Log
Calls are placed from records and logged automatically.
Record & Review
Recordings and notes are stored for quality review.
Real-World Use Cases
Remote Sales Agents
New agents start calling on day one with only a laptop, headset and CRM login.
Support Centers
Inbound calls ring in the browser and the caller record opens automatically.
Reducing Hardware Costs
A team replaces desk phones with browser calling, cutting hardware and maintenance costs.
Why Choose Xirgosoft
- Faster agent onboarding with zero installs
- Lower hardware and maintenance costs
- Work from anywhere with full call features
- Every call documented automatically
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Which browsers are supported?
Current versions of Chrome, Edge and Firefox support WebRTC calling.
Is call quality good?
With a stable internet connection and a decent headset, quality is comparable to a desk phone.
Is HTTPS required?
Yes. Browsers require HTTPS for microphone access, so your CRM must use SSL.
Can we use our existing provider?
Usually yes, if your PBX or provider supports SIP over WebSocket.
Enable browser-based calling in your CRM.
Talk to our experts today for a free consultation and quote.