Click-to-Call and Automatic Call Logging for JoforceCRM
Calling customers and then manually logging calls wastes time and leaves gaps in records.
We integrate JoforceCRM with Asterisk/FreePBX, Twilio and other VoIP providers for click-to-call, incoming call identification and automatic logging.
For Asterisk-based systems, the integration uses the Asterisk Manager Interface (AMI) — the same proven approach used with vTiger.
What We Deliver
Click-to-Call
Call any number in Joforce with one click.
Caller Pop-Ups
See who is calling before answering.
Call Logs
Calls recorded automatically.
Recordings
Listen from the CRM.
Extension Mapping
Link extensions to users.
Call Reports
Activity per user and team.
How It Works
Assess PBX
Review your phone system.
Configure Connector
Set up AMI or provider API connection.
Map Users
Extensions linked to users.
Test
Inbound and outbound tests.
Real-World Use Cases
Sales Calls
Reps call leads from Joforce with automatic logging.
Support Calls
Agents see the caller's tickets on incoming calls.
Missed Calls
Missed calls create follow-up tasks.
Why Choose Xirgosoft
- Complete call history
- Faster calls with context
- Works with existing PBX
- Better reporting
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Which PBX systems work?
Asterisk-based systems and providers with APIs.
Do we need new hardware?
No.
Can calls be recorded?
Yes, if your PBX records them.
Is the PBX secured?
Yes, with restricted access and firewall rules.
Connect your phones to JoforceCRM.
Talk to our experts today for a free consultation and quote.