Call Leads and Log Every Conversation in Frappe CRM
Phone calls remain one of the most effective ways to convert leads — and every call should be recorded in the CRM.
Frappe CRM includes calling integrations with Twilio and Exotel. We configure them for your team and build custom connectors for other providers when needed.
Exotel is widely used in India and Twilio internationally, so most of our clients can use built-in calling without custom development.
What We Deliver
Click-to-Call
Call leads and contacts from Frappe CRM.
Call Logs
Calls recorded on leads and deals.
Recordings
Listen to calls from the record.
Twilio & Exotel Setup
Configuration of built-in integrations.
Custom Providers
Connectors for other VoIP systems.
Call Notes
Agents add notes after each call.
How It Works
Choose Provider
Twilio, Exotel or your existing provider.
Configure Integration
Account details and numbers set up in Frappe CRM.
Assign Agents
Users are enabled for calling.
Test & Train
Calls tested and users trained.
Real-World Use Cases
Inside Sales India
An Indian sales team calls leads through Exotel with every call logged.
International Sales
A global team uses Twilio to call prospects in multiple countries.
Call Review
Managers listen to recordings to coach reps.
Why Choose Xirgosoft
- Faster lead contact
- Complete call history
- Uses built-in integrations where possible
- Works for India and global teams
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Is calling built into Frappe CRM?
Yes, with Twilio and Exotel integrations. We configure them for you.
Can we use another provider?
Yes, we can build a custom connector if the provider has an API.
Are calls recorded?
Yes, if recording is enabled with your provider.
Do agents need desk phones?
No. Calls can be made from the browser or mobile depending on setup.
Enable calling in Frappe CRM.
Talk to our experts today for a free consultation and quote.