Keep Outlook, Gmail and SugarCRM Perfectly in Step
Most customer communication still happens over email and meetings. If they are not captured in Sugar, account history is incomplete.
We configure and extend SugarCRM's email and calendar connectivity with Microsoft 365 and Google Workspace, so emails, meetings and contacts stay synchronized.
We also resolve common problems such as broken inbound email after Microsoft retired basic authentication, duplicated meetings and mailboxes that stop importing.
What We Deliver
OAuth Mail Connections
Secure Microsoft 365 and Google connections.
Inbound Email to Cases
Support mailboxes create and update Sugar cases.
Email Archiving
Customer emails linked to the right records.
Calendar Sync
Meetings and calls synced with Outlook or Google Calendar.
Sugar Connect Setup
Configuration of SugarCRM's Outlook and Gmail add-in where licensed.
Troubleshooting
Fix sync errors, duplicates and authentication failures.
How It Works
Audit Current Setup
We review mail accounts, connectors and existing issues.
Configure OAuth
Apps are registered with Microsoft or Google and connected to Sugar.
Set Sync Rules
Decide which mailboxes, folders and calendars sync.
Monitor
We verify sync health and fix any issues.
Real-World Use Cases
Support Mailbox
Emails to support@ become Sugar Serve cases, and replies thread back automatically.
Fixing Broken Inbound Email
Inbound email stopped after Microsoft disabled basic auth; we reconnect it with OAuth.
Meeting History
Sales meetings booked in Outlook appear on the related Sugar account.
Why Choose Xirgosoft
- Complete communication history on every account
- No more manual copying of emails
- Reliable, secure mailbox connections
- Less time spent on admin
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Our Sugar inbound email stopped working. Can you fix it?
Yes. This is often caused by Microsoft or Google authentication changes; we reconfigure it with OAuth.
Do we need admin access to Microsoft 365 or Google?
An administrator needs to approve the app registration once.
Can shared mailboxes be used?
Yes. Shared support or sales mailboxes can be connected.
Is calendar sync two-way?
Depending on the connector and edition, yes. We confirm options during discovery.
Get your email and calendar syncing with SugarCRM.
Talk to our experts today for a free consultation and quote.