Make, Receive and Log Calls Without Leaving SuiteCRM
Phone calls are still central to sales and support, yet they are often the least recorded customer activity.
Xirgosoft connects SuiteCRM with Asterisk/FreePBX, Twilio and other VoIP providers for click-to-call, caller identification, call logging and recordings.
Calls are stored in SuiteCRM's standard Calls module, so they appear in history subpanels, reports and workflows straight away.
What We Deliver
Click-to-Call
Dial from any phone field in SuiteCRM.
Caller Pop-Ups
Identify callers and open their record instantly.
Call Logging
Calls saved automatically with duration and status.
Recordings
Play recordings from the call record.
Missed Call Tasks
Create follow-up tasks for missed calls.
Call Reports
AOR reports for call activity by user and team.
How It Works
Assess Telephony
We review your PBX or provider and integration options.
Install Connector
A connector listens to call events and talks to SuiteCRM.
Map Extensions
Extensions are linked to SuiteCRM users.
Test Scenarios
Inbound, outbound and missed calls are tested.
Real-World Use Cases
Customer Support Desk
An incoming call shows the caller's open cases before the agent answers.
Outbound Campaign Calls
Agents call campaign target lists with every outcome recorded.
Missed Calls
After-hours calls create callback tasks for the next morning.
Why Choose Xirgosoft
- Accurate call history on every record
- Better-prepared agents
- Works with your existing PBX or provider
- Clear performance reporting
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Which phone systems are supported?
Asterisk-based systems, Twilio and most providers with an API or event interface.
Is our PBX exposed to the internet?
No. We secure connections with firewalls and restricted access.
Can calls be recorded?
Yes, if your PBX or provider records calls; recordings are linked to SuiteCRM.
Will it work with SuiteCRM 8?
Yes. We support both 7.x and 8.x.
Connect your phones to SuiteCRM.
Talk to our experts today for a free consultation and quote.