Optimized Communication and Seamless Integration with CommPeak & vTiger CRM
CommPeak provides advanced VoIP and contact center solutions for high-volume sales and retention teams. Its full potential is unlocked when calls are tied directly to your CRM data.
We integrate CommPeak with vTiger CRM so agents dial, log and follow up from one place, and managers see the complete picture of every customer conversation.
CommPeak provides VoIP, dialer and contact center solutions for sales and support teams around the world. With vTiger integration, every call becomes part of the customer history and managers get clear visibility into team performance.
One Workspace for Calls and Customers
High-volume sales and retention teams often work with an enormous number of calls each day. If those calls live in a dialler and the relationships live in a CRM, agents lose time moving between them and managers cannot trust the numbers. CommPeak and vTiger work best as one workspace.
We integrate CommPeak with vTiger so agents call from any record, the call is logged against the right lead, contact or account with its duration and outcome, and recordings play inside the CRM. Incoming calls display the customer record automatically, extensions are mapped to CRM users for accurate reporting, and phone numbers can be masked so agents dial with one click without seeing the full number.
International calling is a common requirement, so we make sure the CRM triggers and logs calls cleanly while routing and rates remain governed by your CommPeak account. Qualification and closing workflows are supported: qualification agents record outcomes and pass qualified leads to closers within the CRM, each with a full history of what was said and by whom, and recordings are a click away when a client disputes an agreement.
Call events are processed in the background so the CRM stays fast even at volume. Reports show calls, talk time and results per agent and team, and tie them to lead sources and stages so you see which activity converts. We test with realistic call volumes before launch and offer ongoing support.
What We Deliver
Everything included in this service, from the first scoping call through to launch and support.
Click-to-Call from CRM
Call any record via CommPeak without switching applications.
Automatic Call Records
Call logs, durations and outcomes are saved to the right CRM record.
Recording Playback
Review CommPeak call recordings directly inside vTiger CRM.
Inbound Screen Pop
Display the customer record automatically when a call comes in.
Agent & Extension Mapping
Link CommPeak extensions to CRM users for accurate reporting.
Call Performance Reports
Measure call volume, talk time and outcomes per agent and team.
Key Benefits
What this means for your business once it is live.
Call Without Switching Apps
Dial from any record.
Complete Call History
Calls, durations and outcomes recorded automatically.
Recordings in Context
Play recordings from the customer record.
Screen Pop on Inbound Calls
The right record opens when a call arrives.
Number Masking
Protect data while keeping one-click dialling.
Performance Reports
Measure volume, talk time and outcomes per agent.
How It Works
Connect CommPeak
We configure your CommPeak credentials and map agents to CRM users.
One-Click Dialing
Agents dial from any phone field in vTiger without copying numbers.
Call Logging & Recordings
Status, duration and recording links are stored automatically.
Reporting
Dashboards show calls per agent, connection rates and outcomes.
Real-World Use Cases
International Sales Teams
Agents call leads in different countries through CommPeak, with every call logged against the lead.
Lead Qualification
Qualification agents call new leads, record outcomes and pass qualified leads to closers in the CRM.
Dispute Resolution
When a client disputes an agreement, the manager finds the exact call recording on the client record.
Common Challenges We Solve
Switching Between Dialler and CRM
Agents stay in the CRM while calls log themselves.
Hand-Offs Between Qualifiers and Closers
Outcomes and history travel with the lead.
Contested Agreements
Recordings let managers find the exact call quickly.
Performance at Volume
Background processing keeps the CRM responsive.
Why Choose Xirgosoft
- Faster, better-informed customer conversations
- No manual logging for busy sales and retention teams
- Stronger quality control with recordings
- Data-driven management of call center performance
Technologies & Platforms
Who This Is For
- International sales and retention teams
- Qualification and closing desks
- Managers needing agent-level reporting
- Companies using CommPeak with vTiger
- Businesses wanting to hide client numbers from agents
What Is Included
- Account and extension mapping
- Click-to-call and screen-pop set-up
- Call logging and recording links
- Number masking and permissions
- Reports and dashboards
- Testing, training and support
Frequently Asked Questions
Can calls be made to international numbers?
Yes, calling is handled by CommPeak according to your account and routes; the CRM simply triggers and logs the calls.
Can we mask numbers for agents?
Yes. Phone numbers can be hidden while still allowing one-click dialing.
Will this slow down our CRM?
No. Call events are processed in the background and do not affect normal CRM usage.
Can we track who called which lead?
Yes. Every call is logged with the agent, time, duration and outcome.
Can qualifiers pass leads to closers?
Yes. Outcomes and lead assignment rules move qualified leads to the right team in the CRM.
Do call recordings play inside vTiger?
Yes. Recording links are stored on the call record for authorised users.
Can we limit who can see recordings?
Yes. Access is controlled by roles and permissions.
How do you test at volume?
We run realistic call scenarios and monitor performance before launch.
Let's integrate CommPeak with your vTiger CRM.
Talk to our experts today for a free consultation and quote.