Instant Social Messaging and Centralized Conversations
Customers often reach out through your Facebook page. Managing those messages separately from your CRM makes it easy to miss leads.
Xirgosoft integrates Facebook Messenger with vTiger CRM so every message is captured, assigned and answered from one place.
Using Meta's Messenger Platform, we connect your Facebook page so that inquiries go straight into the CRM, where your team can respond quickly and track every conversation.
What We Deliver
Messenger Inbox in CRM
Read and reply to Messenger conversations from the CRM.
Automatic Lead Creation
New conversations create CRM leads automatically.
Chat History
Full message history saved on each contact.
Agent Assignment
Route conversations to the right team member.
Quick Replies
Use saved responses for common questions.
Response Tracking
Measure response times and conversation outcomes.
How It Works
Connect Your Facebook Page
We link your page to the integration through Meta's official platform.
Route Messages to CRM
New messages are matched to contacts or create new leads.
Reply from vTiger
Agents respond from the CRM, and replies appear in Messenger.
Track Response Times
Reports show how quickly inquiries are handled.
Real-World Use Cases
Ad Inquiry Handling
A user clicks a "Send Message" ad; the conversation lands in the CRM as a lead assigned to sales.
Customer Service on Social
Customers ask about orders on Messenger and agents reply using order data in the CRM.
Team Coverage
Several agents share the page inbox, with assignments preventing duplicate replies.
Why Choose Xirgosoft
- Never miss a lead from Facebook
- Faster responses to social inquiries
- One place for all customer conversations
- Better social customer experience
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
Is the 24-hour messaging rule supported?
Yes. Meta limits promotional messages outside 24 hours of the last customer message; the integration respects these rules.
Can Instagram messages be included?
Yes, Instagram Direct messages can also be integrated through Meta's platform.
Do we need admin access to the page?
Yes, a page admin needs to authorize the connection once.
Can we use automated replies?
Yes. Greetings and quick replies can be configured, with handover to agents.
Bring Facebook Messenger into your CRM.
Talk to our experts today for a free consultation and quote.