Instant Social Messaging and Centralized Conversations
Customers often reach out through your Facebook page. Managing those messages separately from your CRM makes it easy to miss leads.
Xirgosoft integrates Facebook Messenger with vTiger CRM so every message is captured, assigned and answered from one place.
Using Meta's Messenger Platform, we connect your Facebook page so that inquiries go straight into the CRM, where your team can respond quickly and track every conversation.
Turning Facebook Conversations Into Tracked Leads
Facebook pages generate a steady flow of questions, from prospects reacting to ads and from customers asking about orders. When those messages stay in the Facebook inbox, they are easy to miss, impossible to report on and invisible to the rest of the team. Bringing them into the CRM fixes all three.
We connect your page to vTiger through Meta's Messenger Platform and webhooks. A new conversation creates a lead or matches an existing contact, the full thread is stored on the record and an agent is assigned according to your rules. Agents reply from the CRM, using saved responses for common questions, and the reply is delivered to the customer in Messenger. Instagram Direct messages can be brought into the same inbox where your Meta setup supports it.
Setting this up correctly involves Meta's requirements: a Meta app, page permissions, business verification where required and app review for messaging permissions. We guide you through each step and configure the webhooks so messages arrive reliably. We also design with Meta's messaging policy in mind, including the standard messaging window after a customer's last message, so your team knows when free-form replies are allowed.
Automation can handle the first touch. Greetings, quick replies and simple flows capture the customer's need before handing over to an agent with full context. Reports show response times, volume by source and how many conversations turn into opportunities, which helps you judge whether social ads and the page are working.
What We Deliver
Everything included in this service, from the first scoping call through to launch and support.
Messenger Inbox in CRM
Read and reply to Messenger conversations from the CRM.
Automatic Lead Creation
New conversations create CRM leads automatically.
Chat History
Full message history saved on each contact.
Agent Assignment
Route conversations to the right team member.
Quick Replies
Use saved responses for common questions.
Response Tracking
Measure response times and conversation outcomes.
Key Benefits
What this means for your business once it is live.
One Inbox for the Team
Several agents share the page inbox without duplicate replies.
Leads Created Automatically
Conversations from ads and posts become CRM leads.
Full History on the Record
Every message is saved on the contact timeline.
Faster Responses
Assignment, alerts and saved replies cut response time.
Automation for First Contact
Greetings and quick replies qualify enquiries.
Clear Reporting
Track response times, volume and conversions.
How It Works
Connect Your Facebook Page
We link your page to the integration through Meta's official platform.
Route Messages to CRM
New messages are matched to contacts or create new leads.
Reply from vTiger
Agents respond from the CRM, and replies appear in Messenger.
Track Response Times
Reports show how quickly inquiries are handled.
Real-World Use Cases
Ad Inquiry Handling
A user clicks a "Send Message" ad; the conversation lands in the CRM as a lead assigned to sales.
Customer Service on Social
Customers ask about orders on Messenger and agents reply using order data in the CRM.
Team Coverage
Several agents share the page inbox, with assignments preventing duplicate replies.
Common Challenges We Solve
Missed Messages
Alerts and assignment rules make sure each conversation has an owner.
Duplicate Replies From Several Agents
Assignment and visibility prevent two people answering the same customer.
Meta Approval Requirements
We guide app setup, permissions and review so the integration is approved and stable.
No Visibility Into Social Performance
Reports tie conversations to leads and outcomes.
Why Choose Xirgosoft
- Never miss a lead from Facebook
- Faster responses to social inquiries
- One place for all customer conversations
- Better social customer experience
Technologies & Platforms
Who This Is For
- Businesses running Facebook or Instagram ads
- Retailers and service firms handling questions on social media
- Teams sharing a page inbox
- Companies wanting leads created automatically
- Managers tracking social response times
What Is Included
- Meta app and permission set-up guidance
- Messenger webhook and CRM integration
- Lead creation and assignment rules
- Quick replies and basic automation
- Reports on response and conversion
- Training and support
Frequently Asked Questions
Is the 24-hour messaging rule supported?
Yes. Meta limits promotional messages outside 24 hours of the last customer message; the integration respects these rules.
Can Instagram messages be included?
Yes, Instagram Direct messages can also be integrated through Meta's platform.
Do we need admin access to the page?
Yes, a page admin needs to authorize the connection once.
Can we use automated replies?
Yes. Greetings and quick replies can be configured, with handover to agents.
Do we need Meta business verification?
It is often required for messaging permissions at scale. We check your requirements and guide you through it.
Can we reply outside the standard window?
Meta restricts messages outside the window to specific, permitted message types. We explain what is allowed.
Can several pages be connected?
Yes. Multiple pages can feed one CRM, each with its own assignment rules.
Does this work with click-to-message ads?
Yes. Conversations started from those ads arrive in the CRM as leads with source information.
Bring Facebook Messenger into your CRM.
Talk to our experts today for a free consultation and quote.