Browser-Based Calling Without Desk Phones or Extra Software
WebRTC allows agents to make and receive calls directly in the browser — no desk phones, softphone installs or complex setup required.
We build WebRTC calling into vTiger CRM so your team can call customers from any record, with call logging, recordings and notes captured automatically.
WebRTC is an open standard built into modern browsers such as Chrome, Edge and Firefox. Combined with your SIP provider or PBX, it turns the CRM into a complete calling workstation.
A Complete Calling Workstation in the Browser
Traditional telephony needs a desk phone or a softphone installed on every computer. That is a cost and an IT task for each new agent, and it ties people to an office. WebRTC removes both: calls are made and received directly in the browser using a headset, with nothing to install.
We build WebRTC calling into vTiger so the CRM becomes the agent's phone. A dialer appears on every record, incoming calls ring in the browser and open the caller's record automatically, and every call is logged with duration, outcome and notes. The browser connects to your SIP provider or PBX over secure WebSockets, and we configure the media path, including STUN and TURN servers where firewalls and NAT would otherwise block audio, so calls connect reliably from homes, offices and cafés.
Quality and reliability are the real work. We choose codecs sensibly, handle microphone permissions and device selection, show clear call states, and test across Chrome, Edge and Firefox on different networks. The CRM must be served over HTTPS, since browsers only allow microphone access on secure pages, and we make sure certificates and PBX settings are correct for secure WebSocket connections.
Because calls pass through your own PBX or SIP trunk, you keep your numbers, routing, recording and call flows. The integration adds the screen, the logging and the reporting, and removes the need for hardware, which makes onboarding remote agents a matter of creating a CRM login.
What We Deliver
Everything included in this service, from the first scoping call through to launch and support.
In-Browser Dialer
Make and receive calls directly inside the CRM.
No Hardware Needed
Agents only need a headset and a browser.
Automatic Logging
Calls, durations and outcomes saved to records.
Call Recording
Securely record and replay customer calls.
Remote-Ready
Ideal for remote and distributed call teams.
SIP Provider Support
Works with your existing SIP trunk or PBX.
Key Benefits
What this means for your business once it is live.
No Hardware or Installs
Agents need only a browser and a headset.
Fast Onboarding
New agents can start calling the day their CRM account is created.
Ideal for Remote Teams
Calls work from home or any location with a stable connection.
Calls Inside the CRM
Dial, answer, take notes and update records on one screen.
Automatic Logging and Recording
Duration, outcome and recordings are stored with the customer.
Keeps Your Provider
Use your existing SIP trunk or PBX and numbers.
How It Works
Connect Your SIP Provider
We connect the browser dialer to your PBX or SIP trunk over secure WebSockets.
Embed the Dialer
A softphone panel is added inside vTiger.
Call & Log
Calls are placed from records and logged automatically.
Record & Review
Recordings and notes are stored for quality review.
Real-World Use Cases
Remote Sales Agents
New agents start calling on day one with only a laptop, headset and CRM login.
Support Centers
Inbound calls ring in the browser and the caller record opens automatically.
Reducing Hardware Costs
A team replaces desk phones with browser calling, cutting hardware and maintenance costs.
Common Challenges We Solve
Firewalls and NAT Blocking Audio
We configure STUN and TURN so calls connect reliably across networks.
Microphone and Browser Issues
We handle permissions, device selection and browser differences, and test widely.
Hardware Cost and Maintenance
Browser calling removes desk phones and local softphone installs.
Call Quality Complaints
We tune codecs and provide guidance on headsets and network requirements.
Why Choose Xirgosoft
- Faster agent onboarding with zero installs
- Lower hardware and maintenance costs
- Work from anywhere with full call features
- Every call documented automatically
Technologies & Platforms
Who This Is For
- Remote and distributed call teams
- Support centres replacing desk phones
- Sales teams that grow and rotate agents quickly
- Companies with an existing PBX or SIP provider
- Businesses wanting a simple, CRM-first calling experience
What Is Included
- Provider and PBX compatibility check
- WebRTC dialer built into vTiger
- STUN and TURN configuration
- Call logging, recording and notes
- Browser and network testing
- Agent guidance and support
Frequently Asked Questions
Which browsers are supported?
Current versions of Chrome, Edge and Firefox support WebRTC calling.
Is call quality good?
With a stable internet connection and a decent headset, quality is comparable to a desk phone.
Is HTTPS required?
Yes. Browsers require HTTPS for microphone access, so your CRM must use SSL.
Can we use our existing provider?
Usually yes, if your PBX or provider supports SIP over WebSocket.
What does an agent need to start calling?
A computer with a supported browser, a headset and a CRM login. No extra software is required.
Can calls be transferred or put on hold?
Yes. Hold, mute and transfer controls can be included, depending on what your PBX or provider supports.
What internet speed is needed?
A stable broadband connection is enough. Voice uses little bandwidth, but consistency matters more than speed.
Can we receive calls on mobile?
Calls can be received in a mobile browser if supported by your set-up, though desktop is recommended for agents.
Enable browser-based calling in your CRM.
Talk to our experts today for a free consultation and quote.