Automated Conversations and Enhanced Customer Engagement
Many customer conversations follow predictable paths — order status, appointment booking, document requests and basic support. A WhatsApp bot can handle these instantly.
Xirgosoft builds WhatsApp bots integrated with vTiger CRM that automate routine conversations, collect information and keep every record up to date.
Not every conversation needs AI. Rule-based WhatsApp bots with menus and keywords are predictable, fast and cost-effective for common requests like order status, bookings and FAQs.
What We Deliver
Guided Menus
Interactive menus and buttons that lead customers to the right answer.
Status Lookups
Customers check orders, tickets or invoices directly from CRM data.
Appointment Booking
Schedule meetings and calls that sync to CRM calendars.
Data Collection
Capture lead details and documents into CRM records automatically.
Agent Escalation
Seamlessly hand over to live agents when needed.
Broadcast Updates
Send approved notifications and updates to customer segments.
How It Works
Design the Flow
We design menus, questions and responses around your most common requests.
Connect to vTiger
The bot reads and writes CRM data such as order or ticket status.
Go Live on WhatsApp
The bot runs on your official WhatsApp Business number.
Escalate to Agents
Customers can reach a human agent whenever they need to.
Real-World Use Cases
Order Status Lookup
A customer types their order number and the bot replies with the current status from the CRM.
Appointment Booking
The bot offers available time slots and creates the appointment in vTiger.
Lead Capture
The bot collects name, requirement and budget, then creates a qualified lead for sales.
Why Choose Xirgosoft
- Instant responses at any time of day
- Fewer repetitive tasks for your team
- Accurate CRM data captured automatically
- Better customer experience on WhatsApp
Our Process
- DiscoveryWe understand your business, workflows and goals.
- Planning & DesignWe define the solution, integrations and timeline.
- Build & IntegrateWe develop, configure, migrate data and test thoroughly.
- Launch & SupportWe go live, train your team and provide ongoing support.
Technologies & Platforms
Frequently Asked Questions
What is the difference between a bot and AI chat?
A bot follows predefined menus and rules, so answers are predictable. AI chat understands free text. We can combine both.
Can we change the bot flows later?
Yes. Flows can be updated as your services and FAQs change.
Does the bot work outside business hours?
Yes. It runs 24/7 and can queue chats for agents to pick up the next morning.
Can it send media like PDFs?
Yes. The bot can send documents such as brochures, invoices or quotes.
Let's automate your WhatsApp conversations.
Talk to our experts today for a free consultation and quote.